Infopoint help points are currently in operation in more than 600 NHS sites across the UK. Robust, highly visible and easy to use, they provide free access to taxis, public transport information and a range of patient and visitor support services.
Entirely funded by the taxi operator, our complete service includes telephone line and help point installation and ongoing maintenance, as well as complaint handling and performance management of the taxi service – all at zero cost to you.
Information and assistance
More than just a taxi free phone, Infopoint help points provide access to a range of additional services that can be tailored to your patients’ and visitors’ needs.
Examples include NHS 111, PALS, Smoking Cessation, out-of-hours GP and dental services, appointments, help and advice lines, social services, Trust switchboard, security, porter or buggy service and public transport information. You choose which additional services you’d like on your help points.
CQC requirements
By enabling patients and visitors to access help and information lines themselves via clearly signposted help points, Infopoints not only save staff time but actively assist the you in meeting CQC requirements around serving patients’ individual needs.
