Rapid installation of Infopoint help point praised by Central Middlesex Hospital

The Urgent Treatment Centre at Central Middlesex Hospital has praised Infopoint for the rapid installation of one of its help points and NHS signage directly outside the entrance doors of the centre.

The Infopoint means that any patients arriving after midnight will have access to a free telephone to call the NHS 111 service for advice or signposting to other services.

The Infopoint was required because as from 31 October 2019, the opening hours of the Urgent Treatment Centre changed to 8am to midnight, seven days a week, which means the service is closed overnight.

To ensure that patients can still access a service between midnight and 8am, Central Middlesex Hospital installed an Infopoint help point. As well as being able to access NHS services, patients can contact taxis and London Taxi Card to take them where they are advised to go, if required, after calling NHS 111.

Commenting on the installation, Josefa Baylon, Head of Urgent & Unscheduled Care at NHS Brent Clinical Commissioning Group said: “I was impressed by the quick turnaround of Infopoint from initial scoping to fitting/installation and testing.

“Infopoint were superb in dealing with constant pressure from the client that the device would be in place prior to go live and indeed, it was. Infopoint were very responsive and kept me in the loop at all times, communication was swift and reassuring.”

Upon receiving the project instruction from NHS Brent Clinical Commissioning Group, Infopoint installed the help point within four weeks, from the initial engineer’s location survey through to the service being fully operational.

Carole Thomas from Infopoint commented: “Everyone at the Trust, the Clinical Commissioning Group and Infopoint helped on this install as it is an important service for patients. The line install, cabling and installation were all done super fast and we are glad to see the service up and running.”