Infopoint have helped private hire firm GLH to generate maximum value from their contract with University College London Hospitals (UCLH) NHS Trust.
Boasting the first completely green fleet in London, award-winning private hire company GLH provides mini cab, executive car and courier services for a number of hospitals, hotels, casinos and corporate clients across the capital.
GLH first came into contact with Infopoint in 2011, when they were invited to tender for the contract to provide taxi services for the UCLH network of hospitals. During the tender process, which was supervised by Infopoint, the NHS Trust were particularly impressed by GLH’s environmental offering and awarded them the contract.
While GLH had previously carried out account work for UCLH, taking care of their non-emergency patient transfers, the new contract with Infopoint allowed them to secure both account and cash work. Since then, Infopoint have not only managed taxi provision on behalf of UCLH. They’ve also worked hard to make sure GLH generate as much business as possible.
Working closely with the Trust’s Estates and Capital Projects teams, Infopoint succeeded in getting a new help point installed in a prime location in UCLH’s new A&E department. With Infopoint units sited at all the hospital’s main entry and exit points, additional GSM taxi phones have been deployed to cover subsidiary locations, meaning that there are now a total of 10 phones across the various hospital sites all linked directly to GLH.
Zoë Walsh, GLH’s Sales and Customer Relations Director, is keen to stress the value of working with Infopoint. “With the arrival of Uber, a lot of cash work has disappeared, so contracts like this are really important,” she says. “It keeps the fleet happy and keeps cash work coming to the drivers.” She is also full of praise for Infopoint’s level of service.
“Their account management is exceptional,” she says. “They are really, really good people to deal with. They have an understanding of the industry, which site managers themselves may not necessarily have. “Often with the Trusts, you can go round 20 people before something gets fixed, whereas you ring Infopoint and they just fix it. With the Infopoint phones, problems come up very rarely, but they have always been fixed straight away – usually within a few hours.”
Since winning the UCLH tender in January 2012, GLH have continued to benefit from a close working relationship with Infopoint. “The Infopoint phones definitely help generate more bookings,” Zoë Walsh explains. “They’ve identified really good areas to site them and they’re really clearly signposted.
They’re also very easy to use – customers can just pick up the phone and it connects to us straight away. “We’ve also found that, if someone has used us on the way home, they will often then book with us when travelling to the hospital. So it actually generates return business as well.”
“Infopoint’s account management is exceptional. They are really, really good people to deal with.”
Zoë Walsh, Sales and Customer Relations Director, GLH
“Problems come up very rarely, but they have always been fixed straight away – usually within a few hours.”
Zoë Walsh, Sales and Customer Relations Director, GLH
To find out more, call Infopoint on 01223 420020
