Help at the touch of a button.
Infopoint is the UK’s leading provider of taxi free phone and help-point solutions. Infopoint help-points connect people at hospitals, shopping centres, leisure venues, transport hubs and other public sites to the services they need. Deliberately low-tech. No menus, no apps, no instructions needed and nothing for the user to sign up to. Simple one-button operation. Solid, reliable help-points improve your customers’ experience and save your staff time.
- NHS Trusts
- Shopping centres
- Hotels
- Transport hubs
- Local authorities
- Leisure venues
- Licensed premises
The Perfect Customer Help-point
Onward travel
Give your customers a convenient and simple way to book taxis, with the assurance of a quality taxi operation at the other end of the line
End-to-end service
We take care of surveys, landline installation, cabling, signage, maintenance and everything else, so you can concentrate on running your site operations
Better facilities
Improve customer experience and access to services with calls to additional numbers via smart, highly visible help-points. You choose the services on your help-points
Deliberately low-tech
No menus, no apps and no instructions needed. Simple one-button operation, so anyone can use it without being shown how
Save staff time
Use our help-points to provide customer information and take enquiries for partner organisations, reducing the burden on front-line staff, busy reception desks and for out of hours situations
Deliver vital services
Infopoint help-points provide access to information and support services of your choice when the reception desk is unmanned
Different sites, different services.
- NHS & healthcare NHS 111, PALS, emergency dentists, out-of-hours GP, victim support lines, trust switchboard, security, stop smoking
- Shopping centres Centre security, the centre manager’s office, car park operator, council departments
- Councils Tax and benefit enquiries, social housing support, community and welfare services
- Hotels & hospitality Security, customer services, onward travel and local information
- Education Internal student support, Student Loans Company, campus security, students’ union, NHS 111, drugs helpline, careers office
- Transport hubs Live travel information, delay repay schemes, customer services, other modes of public transport, tourist information
- Events & venues Safe onward travel when a crowd leaves at once
- Leisure venues Safe onward travel from leisure sites, managed end to end
- Licensed premises Licensed taxis at closing time, security, local information and a record of the arrangement for the licensing authority
Simple, free and easy to use.
Infopoint help-points come in a range of different sizes, complete with bespoke, approved signage. Using mobile technology removes the requirement to install landlines.
Upgrade your existing taxi free phone
Already have a taxi phone? We’ll upgrade it to an Infopoint
Infopoint 3
Three services on one help-point
Infopoint 6
Six services on one help-point
Infopoint 12
Twelve services featured
Infopoint Max
Up to 55 services featured
4G taxi free phones
A help-point that runs on mobile technology, 4G or 5G, so no landline is required
Free, direct lines to the help and support your customers need.
With multiple buttons available on the units, services are tailored for your location. You decide which additional services are featured.
In addition to taxis and public transport information, the help-points can provide access to whichever support services your visitors need, for example, Security, NHS 111 and local council social support services.
Multiple help-points across a single site can be programmed to feature different services, tailored to the specific needs of users at each location. The help-point by the car park does a different job from the one at reception.
Tailored to each location
- ✓ You decide which services are featured.
- ✓ Each help-point on a site programmed differently.
- ✓ Can be programmed to internal departments and or external support services.
- ✓ No Sign Up, no account and no instructions needed.
- ✓ Flexible; Support lines & locations changed easily.
We install it, maintain it and manage the performance of the taxi operator.
Survey, equipment, signage, Installation and more
We provide and install the Infopoint units, approved signage, taking care of the initial survey, line installation as well as all line rental and call charges.
Ongoing maintenance
We then provide ongoing maintenance with daily automated remote health checks. Most faults are diagnosed and fixed remotely.
Working for you, nationwide
We actively manage taxi operators, UK wide, ensuring a legal, competitive, high quality service. Complaint resolution handled on your behalf.
A safe, vetted, local taxi service.
Taxis feature on over 95% of our help-points. And they’re the most used service making tens of millions of calls over many years.
Have you considered the significant risks involved in allowing taxis to pick up from your site without the correct due diligence and ongoing management?
Nine questions worth asking.
- Have you seen a copy of their Operator’s Licence and insurance documents?
- Do you have an emergency contact number for the owner?
- Do you know how long they’ve been operating and their trading stability?
- Do you know their fare charging structure? Initial hiring charge? Cost per mile?
- Do you know what their waiting time costs per minute?
- Do you know how many electric or hybrid vehicles are in their fleet?
- Do you know how many wheelchair accessible vehicles are in their fleet?
- Do you know how many executive vehicles are in their fleet?
- Do you know if they can accommodate guide and assistance dogs?
Sites already using Infopoint.
Pennine Acute Hospitals
One managed service across four hospital sites, replacing multiple taxi operators with a single standard for patients and visitors.
Grosvenor Casinos
One standard across the estate, with every venue keeping a say in the operator on its own door.
Ulster Hospital
Ulster Hospital is using Infopoint help-points to provide 24/7 crisis support to members of the public in their multi-storey car park.
University of Brighton
Sixteen help-points across three campuses and the halls of residence, funded entirely by the local taxi operator.
Elaine ClarkChair of IPEG, the Improving Patient Experience GroupI am often at Queens attending meetings or manning a stand in the Atrium and I have personally witnessed how often the Infopoint is used there, especially by patients and visitors wanting cabs.
It is good that patients have this service, especially at no cost to them and the ease of use to access the services covered by Infopoint is excellent.
In my opinion as a Patient Representative, any service that can help the patient, advise them of other services available, make contact easy and come at no cost is a very rare occurrence and one I feel does a very essential and valuable job.
Upgrade to Infopoint.
We’ll upgrade your existing taxi phone for an Infopoint service and connect you with an accredited, contracted taxi operator, protecting you, your customers and staff.